PDF The Experience: The 5 Principles of Disney Service and Relationship Excellence Writen By Bruce Loeffler

The Experience: The 5 Principles of Disney Service and Relationship Excellence

By : Bruce Loeffler

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 pdf download The Experience: The 5 Principles of Disney Service and Relationship Excellence

↑↑ Download BOOK NOW ↑↑

 

Book Synopsis :

Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience --- the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles -- Impression, Connection, Attitude, Response, and Exceptionals -- give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the customer experience should be for your company, and the changes required to make it happen.The Walt Disney Company is

Book Detail :

Author : Bruce Loeffler

Pages : 304 pages

Publisher : Wiley

Language :

ISBN-10 : 1119028655

ISBN-13 : 9781119028659

 
Supporting format: PDF, EPUB, Kindle, Audio, MOBI, HTML, RTF, TXT, etc.
Supporting : PC, Android, Apple, Ipad, Iphone, etc.
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